As a seasoned leader in the hospitality industry, I often find myself reflecting on the what it takes to have a successful career as a general manager. 

Being a Hotel General Manager provides plenty of rewards and benefits, and it can be a very fulfilling role. It is not an easy role, as you’re constantly maneuvering the expectations from a variety of stakeholders, who may not always have an aligned vision of success. However, it also means that you’re the leader of a team, who take care of a physical property, which provides a very tangible sense of satisfaction, especially when all results (people, product and profit) are positive.

As you consider whether a hospitality General Manager is the career path on which you want to embark, we’ve outlined both the positive and challenging aspects of the role.

Here are the PROS of working as a Hotel General Manager: 

Dynamic Environment: Working as a hotel GM immerses you in a dynamic and fast-paced environment. No two days are the same, and you’ll encounter a myriad of challenges and opportunities to showcase your leadership skills. Flexibility and patience are key personality attributes that will help you succeed.

Team Collaboration: One of the most rewarding aspects of being a hotel GM is the opportunity to lead and inspire a diverse team. The collaborative nature of the hospitality industry fosters a sense of camaraderie and teamwork, allowing you to cultivate meaningful relationships with your colleagues. A take-charge attitude and people skills are essential.

Operational Experience: Managing a hotel provides invaluable operational experience across various departments, from front office and housekeeping to food and beverage. This comprehensive understanding of hotel operations can be instrumental in shaping your career trajectory and preparing you for future leadership roles. A mind-set of continual learning is definitely a personality asset.

And here are the CONS: 

Long Hours: The hospitality industry is a 24/7 business. It is notorious for its demanding schedules, and the hours required as the GM are extensive. Balancing the needs of guests, the team, and stakeholders often requires long hours and a willingness to be on-call, which can impact work-life balance.

Bureaucracy: Navigating the bureaucratic processes inherent in large hotel chains can sometimes be challenging. From corporate policies to hierarchical structures, hotel general managers may encounter red tape that hinders agility and innovation.

Limited Autonomy: Despite holding a leadership position, hotel GMs may have limited autonomy in decision-making, particularly in corporate-owned properties. Balancing the expectations of corporate headquarters with the unique needs of your hotel can be a delicate balancing act.

The role of General Manager offers unique opportunities for growth, learning, and fulfillment and the key is to determine whether this leadership position aligns with your passions, skills, and long-term aspirations.

Understanding the pros and cons of what it takes to be a General Manager will help determine if it is the right path for you.